| CONTACT US |
| Funeral Programs Online 5330 W Burleigh Street Milwaukee, WI 53210 Phone: 1-866-216-9881 Fax: 414-536-6939 |
FAQs - Frequently Asked Questions
Answers to common questions about funeral program printing.
Q: How long does it take to get the funeral programs?
A: 3-4 days on average, sometimes less. Once we receive all the information we need, you will receive a proof in PDF format within 24 hours to the email address you provide. Please make any changes or corrections as soon as possible. Once you give your final approval we will print them and get them ready to ship. You will receive them within 2 business days, depending on where they will be delivered, day of the week, etc. If you wish to pick them up at our office, please note that on your order.
Q: If I do have changes to the proof, how do I do that?
A: Send them to us via email. Also, if you prefer, you can call us. The sooner you get any changes to us the better. No changes can be made after final approval.
Q: What kind of picture works for the cover?
A: A professional picture always works best, but even one that is crisp and clear. The better the picture, the better the program will look. We can crop around the person and take objects out, but if a majority of the person is being covered up, we may not be able to do much with it, especially if it involves something over or covering up the face. We cannot accept pictures from an ID that have a holograph.
Q: What if I want more prints after the funeral?
A: We will keep each file for about two years. If you (or anyone else) want reprints, just contact us and we will gladly reprint any program for just the cost of printing and shipping.
Q: Can I choose a different cover from another style of program? Or maybe suggest a different cover style?
A: Sure. We will work with your suggestions. The designers will make decisions as to what looks best for the cover as well as what the customer has suggested.
Q: Can you bill the funeral home so it can go through the insurance?
A: At this point, we do not have any business relationships set up with funeral homes other than locally. So, all on-line orders must be paid with a credit card before it can be processed. If you are working with a local funeral home, please call us and we will work with you as best as possible.
Q: What is design only?
A: The DESIGN ONLY remembrance program is custom designed and then sent to you in a format that you can take to your local printer or copy place for printing.
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